Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 15:08:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:59 PM, 01st Apr                     User                    on tuesday i recieved order           06:59 PM, 01st Apr                     User                    and the cale stand was broken           07:00 PM, 01st Apr                   Abdulqader                    Hi Syed, Good Evening. Thank you for contacting Homecentre. My name is Kader. I will be happy to assist you.           07:00 PM, 01st Apr                     User                    i need to refund it           07:00 PM, 01st Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:00 PM, 01st Apr                     User                    Yes           07:00 PM, 01st Apr                     User                    8422858320           07:01 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:02 PM, 01st Apr                     User                    Ok           07:02 PM, 01st Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           07:03 PM, 01st Apr                     User                    cake stand           07:04 PM, 01st Apr                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           07:06 PM, 01st Apr                   Abdulqader                   We would like to inform you that a new return request has been created on4/1/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:06 PM, 01st Apr                     User                    Ok           07:06 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           07:07 PM, 01st Apr                     User                    No           07:07 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Homecentre  Have a wonderful day.           07:08 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964545