Subject: Ticket Assigned - Conversation with Yogalekshmi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 15:00:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yogalekshmi Yogalekshmi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi yogalekshmi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:49 PM, 01st Apr                   Abdulqader                    Hi Yogalekshmi, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:49 PM, 01st Apr                     Yogalekshmi                    Hello           06:49 PM, 01st Apr                     Yogalekshmi                    Please update the app with the delivery status for me to initiate the return           06:50 PM, 01st Apr                     Yogalekshmi                    Hii?           06:51 PM, 01st Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:52 PM, 01st Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           06:52 PM, 01st Apr                     Yogalekshmi                             06:53 PM, 01st Apr                     Yogalekshmi                    Those that is marked           06:54 PM, 01st Apr                     Yogalekshmi                    Would be easier if the app can relfect the same delivery status           06:54 PM, 01st Apr                   Abdulqader                   We can see that you are contacting us regarding your order 4723222311?           06:54 PM, 01st Apr                     Yogalekshmi                    No           06:55 PM, 01st Apr                     Yogalekshmi                    4723084911           06:55 PM, 01st Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/1/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:56 PM, 01st Apr                     Yogalekshmi                    Ok           06:56 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:59 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964515