Subject: Ticket Assigned - Conversation with A.Aljesmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 14:25:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A.Aljesmi A.Aljesmi                    Hello           05:53 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:53 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello A.Aljesmi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:53 PM, 01st Apr                     A.Aljesmi                    2           05:54 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:54 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:54 PM, 01st Apr                     A.Aljesmi                    2           05:55 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:55 PM, 01st Apr                     A.Aljesmi                    1           05:55 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:55 PM, 01st Apr                     A.Aljesmi                    [email-masked]           05:55 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:55 PM, 01st Apr                   Abdulqader                    Hi A.Aljesmi, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:59 PM, 01st Apr                     A.Aljesmi                    Hello my friend  My order is number: 9422995652 I received it yesterday but it’s not updated in the system   I ordered 5 lip plumbers in this order   I opened one of them and it smelled bad so I don’t want to use the other 4 ( they are closed and sealed )   Can I return the other 4 or replace them? They are not open           05:59 PM, 01st Apr                     A.Aljesmi                    I know that makeup is not returnable but they are closed and sealed with plastic so I think it’s ok ?           06:00 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:05 PM, 01st Apr                     A.Aljesmi                    Okay, in the system it’s not showing delivered that’s why I can’t press return/   I think also because it’s makeup they will refuse to return ? please help.           06:06 PM, 01st Apr                     A.Aljesmi                    Take your time           06:06 PM, 01st Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           06:08 PM, 01st Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so  that we can create a return request on your behalf.           06:08 PM, 01st Apr                     A.Aljesmi                    Barry M that’s Swell XXL Tinted Lip Plumper           06:09 PM, 01st Apr                     A.Aljesmi                    I used one only  I want to return the other four           06:10 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:12 PM, 01st Apr                     A.Aljesmi                    ??           06:12 PM, 01st Apr                   Abdulqader                   Kindly confirm for this item only one item :  Nykaa So Creme Creamy Matte Lipstick           06:14 PM, 01st Apr                     A.Aljesmi                    No this is good           06:16 PM, 01st Apr                     A.Aljesmi                    Barry M that’s Swell XXL Tinted Lip Plumper           06:16 PM, 01st Apr                     A.Aljesmi                    4 of this one           06:16 PM, 01st Apr                     A.Aljesmi                    Color : boujee           06:16 PM, 01st Apr                     A.Aljesmi                    I don’t want to return this one           06:17 PM, 01st Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/1/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:18 PM, 01st Apr                     A.Aljesmi                    Thank you so much for your help ??           06:19 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           06:21 PM, 01st Apr                     A.Aljesmi                    No thanks ?           06:21 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:24 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964399