Subject: Ticket Assigned - Conversation with Teja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 14:05:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Teja Teja                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi teja, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +919912555506            05:30 PM, 01st Apr                   Abdulqader                    Hi Teja, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:35 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:39 PM, 01st Apr                     Teja                    Hi           05:39 PM, 01st Apr                     Teja                    Hi kader, my order delivered , and i want to exchange , due to loose fit of my shirt. However, i still see my order is processing           05:40 PM, 01st Apr                     Teja                    Only when I see deliver , i can ask for exchange           05:40 PM, 01st Apr                     Teja                    Can you update the order details !           05:40 PM, 01st Apr                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           05:43 PM, 01st Apr                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:43 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:46 PM, 01st Apr                     Teja                    Order # 8423157922           05:48 PM, 01st Apr                     Teja                    I cannot apply for return           05:49 PM, 01st Apr                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           05:50 PM, 01st Apr                     Teja                    Iconic Textured Loose Fit Plisse Shirt with Spread Collar and Short Sleeves           05:53 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:55 PM, 01st Apr                   Abdulqader                   We would like to inform you that a new return request has been created on 4/1/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:57 PM, 01st Apr                     Teja                    Thank you           05:58 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:58 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:01 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964276