Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 15:56:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971508173181            07:40 PM, 31st Mar                   Abdulqader                    Hi Muhammed , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:41 PM, 31st Mar                     Hi                    Hi kader           07:41 PM, 31st Mar                     Hi                    I ordered two pants from centre point           07:41 PM, 31st Mar                     Hi                    I is inwear today and inside pocket have very bad dirt           07:42 PM, 31st Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:42 PM, 31st Mar                     Hi                    If I found before cutting the tags I will definitely return           07:42 PM, 31st Mar                     Hi                    9422145959           07:43 PM, 31st Mar                     Hi                             07:43 PM, 31st Mar                     Hi                    Abouve pictures are after removing the dirty substances           07:44 PM, 31st Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           07:45 PM, 31st Mar                     Hi                    I ordered before also from landmark brands, this happened first time           07:45 PM, 31st Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/31/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:46 PM, 31st Mar                     Hi                    I removed the tags           07:46 PM, 31st Mar                     Hi                             07:47 PM, 31st Mar                     Hi                    Even this one           07:47 PM, 31st Mar                   Abdulqader                   Don't worry they will take the item           07:47 PM, 31st Mar                     Hi                    My contact number in this account is different           07:48 PM, 31st Mar                     Hi                    It's my wife s account           07:48 PM, 31st Mar                     Hi                    Can you update to 050 817 3181           07:49 PM, 31st Mar                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           07:50 PM, 31st Mar                     Hi                    Ok           07:50 PM, 31st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:52 PM, 31st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:55 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958523