Subject: Ticket Assigned - Conversation with Clarisse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 14:50:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Clarisse Clarisse                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi clarisse, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi clarisse, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:37 PM, 31st Mar                     Clarisse                    I have order online and i got wrong size because i didn’t kniw that some of it is oversize can i return and change the size of it in any centerpoint shop           06:37 PM, 31st Mar                     Clarisse                    I just want to chancge the size           06:38 PM, 31st Mar                   Abdulqader                    Hi Clarisse, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:40 PM, 31st Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           06:40 PM, 31st Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           06:40 PM, 31st Mar                     Clarisse                    If it possible for me to only change the size?           06:41 PM, 31st Mar                   Abdulqader                   Sorry you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           06:45 PM, 31st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:47 PM, 31st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:50 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958402