Subject: Ticket Assigned - Conversation with Dr. Onur Gözen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 14:38:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr. Onur Gözen Dr. Onur Gözen                    Hello           05:57 PM, 31st Mar                     Dr. Onur Gözen                             05:58 PM, 31st Mar                     Dr. Onur Gözen                    This item came to me by your mistake           05:58 PM, 31st Mar                     Dr. Onur Gözen                    I need this one           05:58 PM, 31st Mar                     Dr. Onur Gözen                    This is my order           05:59 PM, 31st Mar                     Dr. Onur Gözen                    There are 2 items in the order           05:59 PM, 31st Mar                     Dr. Onur Gözen                    This came corretly           05:59 PM, 31st Mar                     Dr. Onur Gözen                    But instead of this onr           06:00 PM, 31st Mar                     Dr. Onur Gözen                    One           06:00 PM, 31st Mar                     Dr. Onur Gözen                    You sent me this one           06:00 PM, 31st Mar                     Dr. Onur Gözen                    Now I want to return this item           06:00 PM, 31st Mar                     Dr. Onur Gözen                    And I need this item           06:00 PM, 31st Mar                   Abdulqader                    Hi Onur , Good Evening. Thank you for contacting Babyshop. My name is Kader. I will be happy to assist you.           06:00 PM, 31st Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:00 PM, 31st Mar                     Dr. Onur Gözen                    You created wrong return request           06:01 PM, 31st Mar                     Dr. Onur Gözen                    I dont want to return this           06:01 PM, 31st Mar                     Dr. Onur Gözen                    I want to return this. Because I didn't order this           06:01 PM, 31st Mar                     Dr. Onur Gözen                    I ordered nasal aspirator set           06:01 PM, 31st Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9422576872?           06:02 PM, 31st Mar                     Dr. Onur Gözen                             06:02 PM, 31st Mar                     Dr. Onur Gözen                    Do you understand the problem?           06:03 PM, 31st Mar                     Dr. Onur Gözen                             06:03 PM, 31st Mar                     Dr. Onur Gözen                    I ordered this 2 items           06:04 PM, 31st Mar                     Dr. Onur Gözen                    But I received this 2 items           06:04 PM, 31st Mar                     Dr. Onur Gözen                             06:04 PM, 31st Mar                   Abdulqader                   This is the wrong item right :  Wee Baby Nasal Aspirator Set           06:04 PM, 31st Mar                     Dr. Onur Gözen                             06:04 PM, 31st Mar                     Dr. Onur Gözen                    I didn't order this but it was in the package           06:05 PM, 31st Mar                     Dr. Onur Gözen                    I need this one           06:05 PM, 31st Mar                     Dr. Onur Gözen                    Yes           06:05 PM, 31st Mar                     Dr. Onur Gözen                             06:05 PM, 31st Mar                     Dr. Onur Gözen                    I want to return this           06:05 PM, 31st Mar                     Dr. Onur Gözen                    And please send me this item           06:06 PM, 31st Mar                   Abdulqader                   For this item Wee Baby Nasal Aspirator Set - We would like to inform you that a new return request has been created on 3/31/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:06 PM, 31st Mar                     Dr. Onur Gözen                             06:07 PM, 31st Mar                     Dr. Onur Gözen                    I didn't receive baby nasal aspirator set           06:07 PM, 31st Mar                     Dr. Onur Gözen                    I can't return it           06:07 PM, 31st Mar                     Dr. Onur Gözen                    You sent me this item, which I didn't order instead of baby nasal aspirator           06:08 PM, 31st Mar                     Dr. Onur Gözen                    Do you understand what is wrong here?           06:08 PM, 31st Mar                     Dr. Onur Gözen                    Please describe the issue           06:09 PM, 31st Mar                     Dr. Onur Gözen                    Today, the courier came for return for avent. I didn't ask for return of the avent.  Now you created a new return request for Wee baby nasal aspirator. Courier will come to take nasal aspirator which I HAVE NOT RECEIVED. How am I supposed to return an item that I have not received?           06:13 PM, 31st Mar                     Dr. Onur Gözen                    This is the missing item. You didn't send this           06:15 PM, 31st Mar                     Dr. Onur Gözen                    You send this item instead of Wee baby nasal aspirator.           06:15 PM, 31st Mar                     Dr. Onur Gözen                    It's not my ordered item           06:16 PM, 31st Mar                   Abdulqader                   Kinldy note that you have received 1 of the items wrong. Instead of X you received Y. Hence, the only option to create a return and refund request.           06:16 PM, 31st Mar                     Dr. Onur Gözen                    Ok i want to return this item           06:16 PM, 31st Mar                     Dr. Onur Gözen                    Pelase create return request for this item           06:17 PM, 31st Mar                     Dr. Onur Gözen                    Not for the nasal aspirator. I can't return nasal aspirator because I don't have it           06:17 PM, 31st Mar                     Dr. Onur Gözen                    I don't know how I can explain this           06:18 PM, 31st Mar                     Dr. Onur Gözen                             06:18 PM, 31st Mar                     Dr. Onur Gözen                    Look, I don't want to return nasal aspirator. I want to get nasal aspirator. I haven't received it           06:18 PM, 31st Mar                     Dr. Onur Gözen                    How am I supposed to return an item which I haven't received?           06:19 PM, 31st Mar                     Dr. Onur Gözen                    It is very simple           06:19 PM, 31st Mar                     Dr. Onur Gözen                    You will send wee nasal aspirator, and the courier will collect the wrong item           06:19 PM, 31st Mar                     Dr. Onur Gözen                    I will never shop from you again. This is really unbelievable...           06:20 PM, 31st Mar                     Dr. Onur Gözen                    Instead of X I received Y but you are creating a new return request for X.  You should create return request for Y. I didn't receive X           06:22 PM, 31st Mar                     Dr. Onur Gözen                    This is the X           06:22 PM, 31st Mar                     Dr. Onur Gözen                    This is the Y           06:23 PM, 31st Mar                     Dr. Onur Gözen                    So which one should I return?           06:23 PM, 31st Mar                     Dr. Onur Gözen                    Please create a new return and refund request for this item. I don't need this. You send me this by mistake.           06:25 PM, 31st Mar                     Dr. Onur Gözen                    My kids are sick and I need nasal aspirator for 3 days           06:26 PM, 31st Mar                     Dr. Onur Gözen                    Return my money and I will never shop from you again           06:26 PM, 31st Mar                     Dr. Onur Gözen                    I'm going to give you 1 star with detailed information about my terrible experience with you guys.           06:27 PM, 31st Mar                   Abdulqader                   The return request can be raised only for the item that you have ordered. Since, the item you received is wrong, hence you will return the wrong item, that you have received.           06:29 PM, 31st Mar                     Dr. Onur Gözen                    Ok, please inform the courier           06:30 PM, 31st Mar                     Dr. Onur Gözen                    Today, one courier came and he didn't take the item           06:30 PM, 31st Mar                     Dr. Onur Gözen                    He showed me the photo of the correct one (Philips Avent Spout Cup) and he said he is not from babyshop, he is from another courier company. He didn't take the wrong one.           06:32 PM, 31st Mar                   Abdulqader                   Please note the courier partner may take up to 3 - 5 business days to arrange the collection.           06:33 PM, 31st Mar                     Dr. Onur Gözen                    Ok           06:33 PM, 31st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:35 PM, 31st Mar                     Dr. Onur Gözen                    Only one thing; inform the courier that he will collect the wrong item. Not the nasal aspirator. I don't want to waste my time to explain to him.           06:37 PM, 31st Mar                   Abdulqader                   We’ll do our best to sort this out quickly.           06:37 PM, 31st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           06:38 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958369