Subject: Ticket Assigned - Conversation with ✿ H T W E ✿
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 14:02:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✿ H T W E ✿ ✿ H T W E ✿                    Hi, good evening. This is from ALW babyshop. I have a customer complaint.           05:35 PM, 31st Mar                     ✿ H T W E ✿                    This is the order number : 9422588757           05:36 PM, 31st Mar                     ✿ H T W E ✿                    Customer bought the Hugo stroller and she received another stroller .           05:36 PM, 31st Mar                     ✿ H T W E ✿                             05:37 PM, 31st Mar                     ✿ H T W E ✿                    This is trant stroller           05:37 PM, 31st Mar                     ✿ H T W E ✿                    She received this one.           05:37 PM, 31st Mar                   Abdulqader                    Hi sherylyn , Good Evening. Thank you for contacting Babushop. My name is Kader. I will be happy to assist you.           05:38 PM, 31st Mar                     ✿ H T W E ✿                    Please see the above message           05:39 PM, 31st Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:39 PM, 31st Mar                   Abdulqader                   We request you to please allow us some more time           05:43 PM, 31st Mar                   Abdulqader                   we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 3/31/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:45 PM, 31st Mar                     ✿ H T W E ✿                    The item is in the store. ALW babyshop. I am chatting with you half of my customer.           05:46 PM, 31st Mar                     ✿ H T W E ✿                    When we are doing return process in the store, the amount of the stroller only showing 178.80 DHS. But customer is insisting that she paid 209 DHS.           05:48 PM, 31st Mar                   Abdulqader                   please allow us some more time we still checking.           05:53 PM, 31st Mar                   Abdulqader                   Kindly note you have used CP50 promo code to place the order. hence you will not be paid AED 209. you can only pay AED 178.80 for this item and the same will be refunded           05:58 PM, 31st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:59 PM, 31st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Babushop  Have a wonderful day.           06:02 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5958260