Subject: Ticket Assigned - Conversation with M
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 12:57:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M M                    Hi           04:43 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:43 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello M , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:43 PM, 31st Mar                     M                    2           04:43 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:43 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:43 PM, 31st Mar                     M                    2           04:45 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:45 PM, 31st Mar                     M                    1           04:45 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:45 PM, 31st Mar                     M                    [email-masked]           04:45 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:45 PM, 31st Mar                     M                    Hi           04:46 PM, 31st Mar                   Abdulqader                    Hi Meriam , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:46 PM, 31st Mar                     M                    Hi           04:46 PM, 31st Mar                     M                    I want to know if I can change the size of some items I ordered online           04:46 PM, 31st Mar                     M                    Can I go to the store and change the size?           04:47 PM, 31st Mar                     M                    Or exchange with other items           04:47 PM, 31st Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           04:48 PM, 31st Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           04:48 PM, 31st Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           04:48 PM, 31st Mar                     M                    Please create a return request           04:49 PM, 31st Mar                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we can create a return request on your behalf.           04:50 PM, 31st Mar                     M                             04:51 PM, 31st Mar                     M                    Please see all details in the screenshot           04:51 PM, 31st Mar                     M                    U can send someone to collect them right?           04:52 PM, 31st Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:52 PM, 31st Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/31/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:53 PM, 31st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:54 PM, 31st Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:56 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957951