Subject: Ticket Assigned - Conversation with Alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 16:11:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alaa Alaa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  alaa Bot:  Hi alaa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Alaa Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9421648930 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000019860120     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509533500            07:57 PM, 30th Mar                   Abdulqader                    Hi Alaa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:57 PM, 30th Mar                     Alaa                    Good evening           07:57 PM, 30th Mar                     Alaa                    My order delayed           07:58 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:59 PM, 30th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:59 PM, 30th Mar                     Alaa                    Okay           07:59 PM, 30th Mar                     Alaa                    0509533500           07:59 PM, 30th Mar                     Alaa                    Dubai,  Alaweer,  near alawir grand mosque  ,  villa no 2,  Makani number 53404-85202           08:00 PM, 30th Mar                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:03 PM, 30th Mar                     Alaa                    Thank you           08:04 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:05 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:09 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952976