Subject: Ticket Assigned - Conversation with Nomita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 15:49:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nomita Nomita                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nomita, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:29 PM, 30th Mar                   Abdulqader                    Hi Nomita, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:31 PM, 30th Mar                     Nomita                    I am not able to find return process online           07:31 PM, 30th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9422851980?           07:32 PM, 30th Mar                     Nomita                    No           07:32 PM, 30th Mar                     Nomita                    It is for another order           07:33 PM, 30th Mar                     Nomita                    Please help           07:34 PM, 30th Mar                     Nomita                             07:35 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:37 PM, 30th Mar                     Nomita                    Ok           07:37 PM, 30th Mar                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website           07:39 PM, 30th Mar                   Abdulqader                   So that  we can create a return request on your behalf,           07:40 PM, 30th Mar                     Nomita                    I have shared the screenshot. Please check           07:40 PM, 30th Mar                     Nomita                             07:40 PM, 30th Mar                     Nomita                    There are 5 items in this order. Want to return all           07:41 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:41 PM, 30th Mar                     Nomita                    Ok           07:41 PM, 30th Mar                     Nomita                    How much time it will take           07:43 PM, 30th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/30/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:45 PM, 30th Mar                     Nomita                    Ok thank you           07:45 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:49 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952915