Subject: Ticket Assigned - Conversation with Jenny
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 15:52:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jenny Jenny                    Hi           07:14 PM, 30th Mar                     Jenny                    I ordered a few minutes ago           07:15 PM, 30th Mar                     Jenny                    It was error but it deducted to my bank accnt           07:15 PM, 30th Mar                     Jenny                             07:16 PM, 30th Mar                     Jenny                             07:16 PM, 30th Mar                     Jenny                    I checked also in my order, but its not showing..           07:17 PM, 30th Mar                   Abdulqader                    Hi Jenny, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:17 PM, 30th Mar                     Jenny                    why is this happening? it just deducted to my bank accnt but the order was not approved????           07:18 PM, 30th Mar                     Jenny                    Could you please check???           07:19 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:20 PM, 30th Mar                     Jenny                    Ok please..           07:21 PM, 30th Mar                   Abdulqader                   Kindly share your email ID for further assistance.           07:21 PM, 30th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:23 PM, 30th Mar                     Jenny                    [email-masked]           07:24 PM, 30th Mar                     Jenny                    Yes..           07:24 PM, 30th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           07:27 PM, 30th Mar                   Abdulqader                   Please note that after checking the account linked with the following email ID:[email-masked], We could not detect any order placed for the amount:29.70, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           07:27 PM, 30th Mar                     Jenny                    Ok i will check           07:28 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 30th Mar                     Jenny                    I will not order again through ur app if like this. Its very inconvenient.           07:28 PM, 30th Mar                   Abdulqader                   Please accept our sincere apologies for this.           07:30 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:32 PM, 30th Mar                     Jenny                    Nothing. Very bad application           07:32 PM, 30th Mar                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us.           07:33 PM, 30th Mar                     Jenny                    Dont ever advise ur customers in your shop to download ur shop application if like this. Because u know? Its like ur scamming money only but the order is not succesfull.           07:35 PM, 30th Mar                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please provide us the Screenshot Of The Issue so that we can investigate further and assist you accordingly with this.           07:37 PM, 30th Mar                     Jenny                    .           07:38 PM, 30th Mar                     Jenny                    .           07:38 PM, 30th Mar                     Jenny                    .           07:38 PM, 30th Mar                     Jenny                    I tried to contact the my bank DIB, but u know its evening already and they are until 4pm the customer service. see how inconvenient? though its small amount only, but its not good to be like this.           07:39 PM, 30th Mar                   Abdulqader                   Unfortunately we have checked with the following email address: [email-masked]  and we are unable to locate any order with us           07:42 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:44 PM, 30th Mar                     Jenny                    See? Even in my order list. They just deduct it then unsuccesful order.           07:46 PM, 30th Mar                   Abdulqader                   Please contact your bank and they will check & assist you about the refund.           07:48 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:52 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952922