Subject: Ticket Assigned - Conversation with Shilpi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 15:30:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpi Shilpi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shilpi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:20 PM, 30th Mar                   Abdulqader                    Hi Shilpi, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:22 PM, 30th Mar                     Shilpi                    Hi           07:22 PM, 30th Mar                     Shilpi                    I want to return an item please place my return request           07:23 PM, 30th Mar                     Shilpi                    Order no 4721792770           07:23 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:25 PM, 30th Mar                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           07:25 PM, 30th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:25 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:29 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952880