Subject: Ticket Assigned - Conversation with Kamrul Hasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 14:44:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kamrul Hasan Kamrul Hasan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kamrul hasan Bot:  Hi kamrul hasan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097337110445            06:36 PM, 30th Mar                   Abdulqader                    Hi Kamrul, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:38 PM, 30th Mar                     Kamrul Hasan                    Hello sir how are you?           06:38 PM, 30th Mar                     Kamrul Hasan                    Sir today I return my order when I get my credit           06:38 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:39 PM, 30th Mar                     Kamrul Hasan                    Ok sure           06:39 PM, 30th Mar                   Abdulqader                   Please note that according to returns tracking ID: RP0329230012407, we can see that your items were collected from you on 30/03/2023.           06:40 PM, 30th Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:41 PM, 30th Mar                     Kamrul Hasan                    Ok sir thanks           06:41 PM, 30th Mar                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           06:41 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:44 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952772