Subject: Ticket Assigned - Conversation with Hawraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 13:58:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hawraa Hawraa                    Hello I have an order I want to return           05:40 PM, 30th Mar                   Abdulqader                    Hi Hawraa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:43 PM, 30th Mar                     Hawraa                    Hi           05:44 PM, 30th Mar                     Hawraa                    This is is the order number           05:44 PM, 30th Mar                     Hawraa                             05:44 PM, 30th Mar                     Hawraa                    I want to return the first item           05:44 PM, 30th Mar                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           05:47 PM, 30th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:47 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:49 PM, 30th Mar                     Hawraa                    Ok can you please create a return request on my behalf because I received the items but on the app I still cannot return because it says it's still processing           05:49 PM, 30th Mar                     Hawraa                    The item I want to return is the the  Textured sheer kaftan with v-neck and long sleeves           05:50 PM, 30th Mar                     Hawraa                    Order number is 8422700036           05:50 PM, 30th Mar                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           05:52 PM, 30th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/30/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:53 PM, 30th Mar                     Hawraa                    Ok thank you           05:54 PM, 30th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:55 PM, 30th Mar                     Hawraa                    No thank you           05:56 PM, 30th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:58 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952537