Subject: Ticket Assigned - Conversation with Fahim Sha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 16:09:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fahim Sha Fahim Sha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  fahim sha Bot:  Hi fahim sha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097466524397            07:45 PM, 28th Mar                     Fahim Sha                    I had returned one of the items purchased last time.. however a complete refund was not done..75 qar was returned instead of 89 qar...i would like to kno the reason of the deduction..           07:47 PM, 28th Mar                   Abdulqader                    Hi Fahim, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:53 PM, 28th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:55 PM, 28th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           07:59 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:04 PM, 28th Mar                     Fahim Sha                    Ok..lemme chexk that..n will get bac to u..           08:06 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:08 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5940115