Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 15:02:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    This order has cancelled i dont know why           06:53 PM, 28th Mar                     User                    8422640068           06:53 PM, 28th Mar                   Abdulqader                    Hi Afrah , Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           06:56 PM, 28th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:57 PM, 28th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8422640068) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8422640077).           06:58 PM, 28th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order. 8422640077           06:59 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:59 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           07:02 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939974