Subject: Ticket Assigned - Conversation with Natasha
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 14:47:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natasha Natasha                    Hi there, Greetings.  This is regarding my recent order. I ordered size 16 underwear but was sent size 18           06:36 PM, 28th Mar                   Abdulqader                    Hi Natasha, Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           06:36 PM, 28th Mar                     Natasha                    Hello Kadee           06:37 PM, 28th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the wrong item so that we can investigate further and assist you accordingly with this.           06:37 PM, 28th Mar                     Natasha                    Kader*           06:37 PM, 28th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 28th Mar                     Natasha                    Yes           06:39 PM, 28th Mar                     Natasha                    I’m not able to find the email           06:39 PM, 28th Mar                     Natasha                    I had checked out as a guest           06:39 PM, 28th Mar                     Natasha                    But I ordered size 2x 16 Uk underwear and received size 18 instead           06:40 PM, 28th Mar                   Abdulqader                   We would request you to provide us some snapshots of the wrong item you received.           06:40 PM, 28th Mar                     Natasha                    Here you go           06:40 PM, 28th Mar                     Natasha                    Size 18/20 received           06:41 PM, 28th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:43 PM, 28th Mar                     Natasha                    Ok           06:43 PM, 28th Mar                   Abdulqader                   we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 3/28/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:44 PM, 28th Mar                     Natasha                    Ok thank you           06:45 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:47 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939933