Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 14:34:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:07 PM, 28th Mar                     User                    I received my order today and i just opened the box and it is broken and scratched           06:07 PM, 28th Mar                     User                             06:08 PM, 28th Mar                     User                             06:08 PM, 28th Mar                     User                    I need an exchange for this please           06:08 PM, 28th Mar                   Abdulqader                    We are truly sorry for the inconvenience caused to you.           06:09 PM, 28th Mar                   Abdulqader                   May I know your name, please?           06:09 PM, 28th Mar                     User                    Mariam Ali Al-Awadi           06:09 PM, 28th Mar                   Abdulqader                    Hi Mariam , Good Evening. Thank you for contacting HomeCentre. My name is Kader. I will be happy to assist you.           06:11 PM, 28th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:11 PM, 28th Mar                     User                             06:12 PM, 28th Mar                     User                             06:12 PM, 28th Mar                   Abdulqader                   Please accept our sincere apologies for this ​Kindly provide us with ​the name of the item as mentioned on the website .           06:14 PM, 28th Mar                     User                    Charles Nested Steel and Glass Lantern  Colour: Glass           06:14 PM, 28th Mar                     User                    Because its the big one Price 14 KD           06:15 PM, 28th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:17 PM, 28th Mar                     User                    Ok           06:18 PM, 28th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 3/28/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:19 PM, 28th Mar                     User                    you will replace it or  what exactly?           06:19 PM, 28th Mar                   Abdulqader                   We are truly sorry as the item damaged we can not do replace we will refund the amount to your account           06:22 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:23 PM, 28th Mar                     User                    You don’t have another piece the same ?           06:25 PM, 28th Mar                     User                    I received it damaged so you are suppose to replace it           06:26 PM, 28th Mar                     User                    your policy for damaged items from your side is to take it back and refund the money instead of replacing the item with a new one?           06:27 PM, 28th Mar                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.We would request you to please place your order on our website again. We thank you for your understanding and cooperation.           06:30 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:31 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCentre  Have a wonderful day.           06:34 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939887