Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 07:08:18 +0000 (UTC)

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Support Team,</div>
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<div dir="auto">Can you please send your collection agent to come after 4 PM for collection.</div>
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<div dir="auto">Every single time I just get what’s app messages from your collection agent saying location not found.</div>
<div dir="auto">Tried calling your agents but no answer too.</div>
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<div dir="auto">Please provide them with the below address for collection:</div>
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<div dir="auto">17 Al Nab’ah St. - Al Hisn W4 </div>
<div dir="auto">3rd floor </div>
<div dir="auto">Building No 11</div>
<div dir="auto">Beside sassy chick restaurant</div>
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<div dir="auto">If not please cancel the request so I can return it at stores.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Mischelle.</div>
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<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 24 Mar 2023 at 10:54 AM, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Mischelle,<br><br>Thank you for reaching out to Max.<br><br>​<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;color:rgb(24,50,71)'>Please accept our full apologies for the inconvenience caused. </span> </div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to tell you that <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;color:rgb(24,50,71)' dir="ltr">you will not be able to return it at the store. <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;background-color:rgb(245,247,249);color:rgb(24,50,71)' dir="ltr">You have within 14 days to do a return and a refund from delivery.</span></span><br><br>We would like to inform you that our team is working on your issue and we are closely following up with the team, and will get back to you as soon as possible.<br> <br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Thank You,<br>Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5843160