Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 16:27:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, my item was due today by 7pm but nobody contacted yet.           08:05 PM, 27th Mar                   Abdulqader                   May I know your name, please?           08:09 PM, 27th Mar                     User                    Sabah           08:11 PM, 27th Mar                   Abdulqader                    Hi Sabah, Good Evening. Thank you for contacting HomeCentre. My name is Kader. I will be happy to assist you.           08:13 PM, 27th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           08:13 PM, 27th Mar                     User                    Can u check under my mobile 60044294           08:14 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:16 PM, 27th Mar                     User                    Sure           08:17 PM, 27th Mar                   Abdulqader                   We would like to inform you that after checking the order details we can see that your order with ID 8421782615, has been successfully delivered to you on 3/25/23           08:18 PM, 27th Mar                     User                    That is 1           08:19 PM, 27th Mar                     User                    There are two parts           08:19 PM, 27th Mar                   Abdulqader                   This item :           08:19 PM, 27th Mar                   Abdulqader                   162121656 Octon Buffet           08:19 PM, 27th Mar                     User                    Yes           08:19 PM, 27th Mar                     User                    Not delivered yet           08:20 PM, 27th Mar                   Abdulqader                   .Please note the expected delivery date on  Apr 03, 2023           08:20 PM, 27th Mar                     User                    Oh ok           08:20 PM, 27th Mar                     User                    Thank you!           08:20 PM, 27th Mar                     User                    Possible to deliver sooner?           08:20 PM, 27th Mar                   Abdulqader                   Such big items need a special delivery and assembly team so delivery of such items may take more time than usual items as the date of delivery is chosen according to the availability of the delivery and assembly team.           08:22 PM, 27th Mar                     User                    Alright           08:23 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:25 PM, 27th Mar                     User                    No thanks           08:25 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCentre  Have a wonderful day.           08:27 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934248