Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 15:43:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    How will my return be processed?           07:22 PM, 27th Mar                   Abdulqader                    Hi Rawan , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           07:30 PM, 27th Mar                     User                    Hello           07:32 PM, 27th Mar                     User                    i ordered a tshirt and a set of bras, the tshirt arrived with a different pattern and the bra in a different color           07:32 PM, 27th Mar                     User                    i requested a return and have 2 questions           07:32 PM, 27th Mar                     User                    are the bras returnable? Because the color I have doesn’t match the description, will I face a problem in the return?           07:33 PM, 27th Mar                     User                    and the second question is when I’ll receive my money if the courier picks it up, or is it better to return it in person to a max branch?           07:34 PM, 27th Mar                     User                    order no is 2110277762           07:34 PM, 27th Mar                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you:  +201112622510           07:34 PM, 27th Mar                   Abdulqader                   You can return only this item (163999212 -  - All-Over Floral Print BCI Cotton T-shirt with Round Neck and Cap Sleeves) to the store and get the amount as cash value           07:37 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:39 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:42 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934112