Subject: Ticket Assigned - Conversation with Ehab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 15:22:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ehab Ehab                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ehab Bot:  Hi ehab, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543807179            06:56 PM, 27th Mar                   Abdulqader                    Hi Ehab, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:57 PM, 27th Mar                     Ehab                    Hi Kader           06:57 PM, 27th Mar                     Ehab                    I asking about my last order just received i want to change the shoe size to bigger one           06:58 PM, 27th Mar                     Ehab                    I bought skechers 43 by mistake i believe i want same model but 44 size           06:59 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:59 PM, 27th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 9421945705?           07:00 PM, 27th Mar                     Ehab                    Yes           07:00 PM, 27th Mar                     Ehab                    The last one delivered today           07:01 PM, 27th Mar                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           07:03 PM, 27th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:03 PM, 27th Mar                     Ehab                    Ok i will change it from ibn battuta           07:04 PM, 27th Mar                     Ehab                    I will send you the item details           07:04 PM, 27th Mar                     Ehab                             07:05 PM, 27th Mar                     Ehab                    This one           07:06 PM, 27th Mar                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.           07:07 PM, 27th Mar                     Ehab                    They will change it           07:07 PM, 27th Mar                     Ehab                    Or this is a refund           07:08 PM, 27th Mar                   Abdulqader                   Yes           07:08 PM, 27th Mar                     Ehab                    Yes what? I don't want refund i want to take bigger size           07:08 PM, 27th Mar                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           07:10 PM, 27th Mar                     Ehab                    Is it available in ibn battuta branch           07:10 PM, 27th Mar                     Ehab                    Can you give me accurate details please           07:11 PM, 27th Mar                     Ehab                    Not automated replies           07:11 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check  the item.           07:12 PM, 27th Mar                   Abdulqader                   please confirm the size           07:14 PM, 27th Mar                     Ehab                    44           07:14 PM, 27th Mar                   Abdulqader                   We are truly sorry we have checked and the item is out of stock in the store.           07:17 PM, 27th Mar                     Ehab                    So how to change           07:18 PM, 27th Mar                   Abdulqader                   You can only return the item and get the refund           07:18 PM, 27th Mar                     Ehab                    Ok           07:19 PM, 27th Mar                     Ehab                    I will make return request for it           07:19 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:20 PM, 27th Mar                     Ehab                    Thank you           07:20 PM, 27th Mar                     Ehab                    Bye           07:20 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:21 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934072