Subject: Ticket Assigned - Conversation with Amin Abdelrehim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 15:11:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amin Abdelrehim Amin Abdelrehim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amin abdelrehim Bot:  Hi amin abdelrehim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FC032723003015 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422289923 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032723003015     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0523184426            06:58 PM, 27th Mar                     Amin Abdelrehim                    I want to know where exactly my order will be delivered? As I’m leaving my home after 40 minutes           06:59 PM, 27th Mar                   Abdulqader                    Hi Amin, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:00 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:00 PM, 27th Mar                     Amin Abdelrehim                    Ok           07:01 PM, 27th Mar                     Amin Abdelrehim                    I want to know where exactly my order will be delivered? As I’m leaving my home after 40 minutes           07:03 PM, 27th Mar                   Abdulqader                   We would like to inform you that your order 9422289923is now out for delivery. Before attempting the delivery of your order, our courier agent will contact you at your provided number +971523184426           07:05 PM, 27th Mar                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest.           07:05 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:05 PM, 27th Mar                     Amin Abdelrehim                    Can you please share the mobile number of delivery person?           07:05 PM, 27th Mar                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of the courier partner at this moment. Kindly note we'll do our best to deliver your order asap           07:06 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:10 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934059