Subject: Ticket Assigned - Conversation with Soha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 14:25:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soha Soha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi soha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:04 PM, 27th Mar                     Soha                    Ok           06:05 PM, 27th Mar                     Soha                    I requested for return i wanted to know if I will get back my cash? And the packaging box I threw it away so is that a problem?           06:07 PM, 27th Mar                   Abdulqader                    Hi Soha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:07 PM, 27th Mar                     Soha                    I requested for return i wanted to know if I will get back my cash? And the packaging box I threw it away so is that a problem?           06:07 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:08 PM, 27th Mar                     Soha                    Ok           06:08 PM, 27th Mar                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website           06:08 PM, 27th Mar                     Soha                             06:09 PM, 27th Mar                   Abdulqader                   To get the amount as cash value You can now drop off your return to any (LIFESTYLE) store across Qatar.           06:12 PM, 27th Mar                   Abdulqader                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:12 PM, 27th Mar                     Soha                    About the packaging           06:14 PM, 27th Mar                     Soha                    ?           06:14 PM, 27th Mar                     Soha                    So when the guy comes to pick it up I can ask him for the cash right?           06:16 PM, 27th Mar                   Abdulqader                   Is the tag price there?           06:17 PM, 27th Mar                     Soha                    No           06:18 PM, 27th Mar                     Soha                    It was never there           06:18 PM, 27th Mar                     Soha                    I ordered a bunch of things I got it in a box I threw away the box           06:18 PM, 27th Mar                   Abdulqader                   please provide us a photo Of The item.           06:20 PM, 27th Mar                     Soha                             06:21 PM, 27th Mar                     Soha                             06:21 PM, 27th Mar                   Abdulqader                   Ok the courier will come and take your item.           06:22 PM, 27th Mar                     Soha                    Can you tell me an estimated time           06:22 PM, 27th Mar                   Abdulqader                   please note the courier partner may take up to 3 - 5 business days to arrange the collection.           06:24 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:24 PM, 27th Mar                     Soha                    No that’s it thank you           06:25 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:25 PM, 27th Mar                     Soha                    U too           06:25 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5933935