Subject: Ticket Assigned - Conversation with Safa Azmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 14:10:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safa Azmi Safa Azmi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  safa azmi Bot:  Hi safa azmi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455265799            05:56 PM, 27th Mar                   Abdulqader                    Hi Safa, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:57 PM, 27th Mar                     Safa Azmi                    Hi           05:58 PM, 27th Mar                     Safa Azmi                    I made an order and cancelled it last month. I paid from my credit and that has not been refunded           05:59 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:00 PM, 27th Mar                     Safa Azmi                    Sure           06:01 PM, 27th Mar                     Safa Azmi                    I had 30QAR in my credit           06:01 PM, 27th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 4714898422?           06:03 PM, 27th Mar                     Safa Azmi                    Yes           06:03 PM, 27th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR4) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:05 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:07 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:09 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5933881