Subject: Ticket Assigned - Conversation with Mary
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 13:42:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mary Mary                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mary, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:25 PM, 27th Mar                     Mary                    Would like to check my credit refund from the dress that i returned           05:26 PM, 27th Mar                     Mary                    I only received .12 fills           05:27 PM, 27th Mar                   Abdulqader                    Hi Mary, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           05:30 PM, 27th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:30 PM, 27th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD5.62) on (3/27/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:33 PM, 27th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD 0.11) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:33 PM, 27th Mar                     Mary                    It will be refunded in the credit card? Not in my wallet           05:34 PM, 27th Mar                   Abdulqader                   This amount BHD5.62 We have processed the refund to your bank           05:36 PM, 27th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:38 PM, 27th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:40 PM, 27th Mar                     Mary                    Thanks           05:41 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5933743