Subject: Note Added - [#5899107] store
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 12:14:51 +0000 (UTC)

Hi ,    Adinath Shitole added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899107    Subject:  store   Requester: Sultan Gul    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Lloyd, </div>
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<div class="MsoNormal">Tried to call the customer multiple times however customer is not picking up the phone.</div>
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<div class="MsoNormal">Rgds,Adinath.</div>
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<div>From: Lloyd Rudolph Maistry &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 22, 2023 2:53 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Adinath Shitole &lt;[email-masked]&gt;; Kartik Harish &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5899107] - store</div>
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<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Hi Adinath
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<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Please look into this complaint personally. Customer is threatening legal action so please lets handle with care and revert…</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'>Kind regards</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="387" style="width:290.6pt;border-collapse:collapse">
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<span style="font-size:10.0pt;color:#1F497D"><img width="119" height="45" style="width:1.2361in;height:.4652in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTgyOTkxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MMop0s6ShXltQwj3JpEDZ1AbU4RxLPNOdmpOutpzRFE" data-id="2044015829916"></span><b><span style="font-size:8.0pt;color:black"></span></b>
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<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 22, 2023 12:05 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5899107] - store</div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to the following,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement : Staff complaint</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx Name : Mrs Sultan gul<br>
Cx contact : 056 8884446<br>
Store Name : Ibn e batuta mall ,max branch<br>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement : Cx is reporting that he visited the above mentioned store and cashier took her items but took her dress no exchange no refund, but everything
 in camera. She don't have invoice cashier kept hre suit , no exchange no refund money she is also complaining that she don't need 125 AED but she will go to any extent because this is a matter of her ego.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>She will now go to her lawyer not for small amount but for her respect.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Khalid</span></div>
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</span><span lang="en-AE" style="font-size:1.0pt;font-family:fdtktid;color:white">5899107:1125156</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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