Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 16:10:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Irfan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi irfan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421702653 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423002415     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:54 PM, 26th Mar                     Irfan                    Ok           07:54 PM, 26th Mar                     Irfan                    ?           07:56 PM, 26th Mar                   Abdulqader                    Hi Irfan, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:56 PM, 26th Mar                     Irfan                    Hi kader im little upset with the order number above           07:56 PM, 26th Mar                     Irfan                    Mar-26-2023 03:59 PM Undelivered Remark : Order rejected by customer           07:56 PM, 26th Mar                     Irfan                    This is fake status updates on my tracking link           07:57 PM, 26th Mar                     Irfan                    No one called me i think rider was fasting and he mind was not working           07:57 PM, 26th Mar                     Irfan                    Can you help me to click n collect           07:57 PM, 26th Mar                     Irfan                    Or re sdchudle this item for me           07:57 PM, 26th Mar                     Irfan                    So i can go pickup from mirdi store           07:58 PM, 26th Mar                     Irfan                    Are you with me ?           07:58 PM, 26th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           08:00 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:00 PM, 26th Mar                     Irfan                    Sure thank you im waiting fofmr response           08:00 PM, 26th Mar                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number:+971502440836           08:01 PM, 26th Mar                     Irfan                    Yes same           08:02 PM, 26th Mar                   Abdulqader                   Please accept our sincere apologies for this unexpected delay.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:03 PM, 26th Mar                     Irfan                    Can you help me to arrange click n collect           08:04 PM, 26th Mar                     Irfan                    From any mall           08:04 PM, 26th Mar                   Abdulqader                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           08:06 PM, 26th Mar                     Irfan                    Ok no worires so what should i do           08:06 PM, 26th Mar                     Irfan                    Shoukd i wait for call back           08:06 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           08:07 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:07 PM, 26th Mar                     Irfan                    No thank you           08:08 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:09 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928831