Subject: Ticket Assigned - Conversation with Rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 15:57:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rasha Bot:  Hi rasha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508674442            07:37 PM, 26th Mar                     Rasha                    ok           07:39 PM, 26th Mar                   Abdulqader                    Hi Rasha, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:39 PM, 26th Mar                     Rasha                    Hello           07:39 PM, 26th Mar                     Rasha                    this is my order number           07:40 PM, 26th Mar                     Rasha                    9420581895           07:40 PM, 26th Mar                     Rasha                    i bought this item it says 100% cotton in the website           07:41 PM, 26th Mar                     Rasha                    but wheb received it was differently           07:41 PM, 26th Mar                     Rasha                             07:41 PM, 26th Mar                     Rasha                    i am unable to return it           07:41 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:42 PM, 26th Mar                     Rasha                    the label when received says 56% cotton           07:42 PM, 26th Mar                     Rasha                    ok thanks           07:42 PM, 26th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:42 PM, 26th Mar                     Rasha                             07:43 PM, 26th Mar                     Rasha                             07:44 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:46 PM, 26th Mar                     Rasha                    ok           07:47 PM, 26th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on3/26/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:47 PM, 26th Mar                     Rasha                    thats fine thanks           07:48 PM, 26th Mar                     Rasha                    i have other items i needto return too for the same order i will pl           07:48 PM, 26th Mar                     Rasha                    place that now online so that the courier collects all at once           07:48 PM, 26th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           07:49 PM, 26th Mar                     Rasha                    one second please           07:49 PM, 26th Mar                     Rasha                             07:51 PM, 26th Mar                     Rasha                    the above are both fir the same order           07:52 PM, 26th Mar                   Abdulqader                   Only one item           07:53 PM, 26th Mar                     Rasha                    yes in addition to the first item that has the issue           07:53 PM, 26th Mar                     Rasha                    only one additional item           07:54 PM, 26th Mar                     Rasha                    thats all           07:54 PM, 26th Mar                   Abdulqader                   We would like to inform you that a new return request has been created.           07:55 PM, 26th Mar                     Rasha                    yes thank you           07:55 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:55 PM, 26th Mar                     Rasha                    thats all thanks           07:55 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:57 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928795