Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 15:25:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422212212 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525876687            07:11 PM, 26th Mar                   Abdulqader                    Hi Mel, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:12 PM, 26th Mar                     Hello                    Hi I wanr to check how long it will take to verify the payment? I used tabby and usually it's not like this           07:12 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:12 PM, 26th Mar                     Hello                    Please, thanks           07:12 PM, 26th Mar                   Abdulqader                   Accept our apologies, As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           07:13 PM, 26th Mar                     Hello                    I cannot confirm.it since there is nothingnothing asking me to confirm           07:14 PM, 26th Mar                     Hello                    No option, it just came like this which is very unusual           07:14 PM, 26th Mar                   Abdulqader                   Kindly wait for 1-2 hours as the order still under verify for payment.           07:15 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 26th Mar                     Hello                    Now it's not showing           07:16 PM, 26th Mar                     Hello                    Anymore           07:16 PM, 26th Mar                   Abdulqader                   Please note that we cannot see the details of your order as the order still under verify for payment           07:17 PM, 26th Mar                     Hello                    But awhile back i can see it           07:18 PM, 26th Mar                     Hello                    Was it cancelled already?           07:18 PM, 26th Mar                     Hello                    I ned to know           07:18 PM, 26th Mar                   Abdulqader                   Kindly wait for 1-2 hours.           07:18 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 26th Mar                     Hello                    And that's done already as well           07:19 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:20 PM, 26th Mar                     Hello                    It's not processed i received an email already           07:21 PM, 26th Mar                   Abdulqader                   We'd like to confirm you that order has not been placed successfully 9422212212.           07:22 PM, 26th Mar                   Abdulqader                   Do place a new order again with us so we will be able to confirm & deliver it you.           07:22 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:23 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:25 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928738