Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 15:11:39 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:42 PM, 26th Mar                   Abdulqader                    Hi Saya , Good Evening. Thank you for contacting HomeCentre. My name is Kader. I will be happy to assist you.           06:43 PM, 26th Mar                     User                    My order no is #8421471710           06:44 PM, 26th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 8421471710?           06:44 PM, 26th Mar                     User                    The 2 product was damaged the ceramic products were broken in pieces           06:45 PM, 26th Mar                     User                    Will you replace by exchange           06:45 PM, 26th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           06:45 PM, 26th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:48 PM, 26th Mar                     User                    * File attached - 20230326_174903.heic *             06:49 PM, 26th Mar                     User                    Please find attachment           06:50 PM, 26th Mar                     User                    Hi           06:51 PM, 26th Mar                     User                    * File attached - 20230326_174903.heic *             06:51 PM, 26th Mar                     User                    * File attached - 20230326_174722.heic *             06:51 PM, 26th Mar                     User                    Plz let me know..if you can access           06:52 PM, 26th Mar                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website.           06:53 PM, 26th Mar                     User                    Major 5 piece cruet set           06:54 PM, 26th Mar                     User                             06:55 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:55 PM, 26th Mar                     User                    Beautiful home rice jar           06:55 PM, 26th Mar                     User                    Sure           06:55 PM, 26th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. We would like to inform you that a new return request has been created on 3/26/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           06:56 PM, 26th Mar                     User                    Oki will I receive as an exchange           06:56 PM, 26th Mar                   Abdulqader                   We understand that you wish to exchange we do not have an exchange option available online at this time.           06:57 PM, 26th Mar                   Abdulqader                   we can only do a return and refund and if you want another item, then you have to place a new order online for the same.           06:58 PM, 26th Mar                     User                    So how will the money be refunded           06:58 PM, 26th Mar                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund to credit wallet .           06:59 PM, 26th Mar                     User                    Credit wallet of homecenter ..am I right           06:59 PM, 26th Mar                     User                    Is there any option for inshore exchange           06:59 PM, 26th Mar                     User                    Instore           07:00 PM, 26th Mar                   Abdulqader                   We are truly sorry as the item is damaged the store will not accept the item.           07:01 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:02 PM, 26th Mar                     User                    ..if I order Again .. will they send the same way of damaging the product right           07:05 PM, 26th Mar                     User                    Please ask your courier service to handle the fragile items carefully..its big nuisance for all..           07:06 PM, 26th Mar                     User                    Very disappointing to reorder and keep tracking           07:06 PM, 26th Mar                   Abdulqader                   Though rare this is really unfortunate that you had received a defective item in your recent purchase with us.Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           07:07 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCentre  Have a wonderful day.           07:11 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928723