Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 13:49:21 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:38 PM, 26th Mar                   Abdulqader                   May I know your name, please?           05:38 PM, 26th Mar                     User                    Sarah           05:38 PM, 26th Mar                   Abdulqader                    Hi Sarah, Good Evening. Thank you for contacting HomeCentre. My name is Kader. I will be happy to assist you.           05:39 PM, 26th Mar                     User                    I had placed an order, amount deducted from my bank but sms said order not processed.           05:39 PM, 26th Mar                     User                    Pls tell me what's happening           05:39 PM, 26th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:41 PM, 26th Mar                     User                    8422189983           05:41 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:42 PM, 26th Mar                     User                    Ok           05:42 PM, 26th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8422189983r) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8422189989).           05:43 PM, 26th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order 8422189989.           05:43 PM, 26th Mar                     User                    OK so I will get my order           05:43 PM, 26th Mar                     User                    Right           05:43 PM, 26th Mar                   Abdulqader                   We have checked and we would like to inform you that the following order number: (8422189989) was placed on Mar 26, 2023.Please note the expected delivery date on 28-03-2023.           05:44 PM, 26th Mar                     User                    OK thanks           05:44 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:46 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HomeCentre  Have a wonderful day.           05:49 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928508