Subject: Ticket Assigned - Conversation with halaalmansour
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 12:59:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with halaalmansour halaalmansour                    hello           04:45 PM, 26th Mar                     halaalmansour                    this is my order number 8418553709           04:45 PM, 26th Mar                   Abdulqader                    Hi Hala , Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:46 PM, 26th Mar                     halaalmansour                    it has been processing for the past 2 weeks           04:46 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:46 PM, 26th Mar                     halaalmansour                    i have asked for a refund at least 3 times           04:46 PM, 26th Mar                     halaalmansour                    no one did anything and you only cancelled part of my order           04:47 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:47 PM, 26th Mar                     halaalmansour                    and every time i talk to someone they tell me “we will escalate your query to the concern team and we will be in touch with you asap”           04:48 PM, 26th Mar                     halaalmansour                    no one escalated my query, and no one was in touch with me           04:48 PM, 26th Mar                     halaalmansour                    please check and let me know           04:49 PM, 26th Mar                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.           04:51 PM, 26th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           04:52 PM, 26th Mar                     halaalmansour                    please follow up with this! i received the exact same words from you on the 15th of march which is over a week ago           04:53 PM, 26th Mar                     halaalmansour                    i hope this is the last time i need to talk to you           04:53 PM, 26th Mar                     halaalmansour                    and this issue gets resolved           04:53 PM, 26th Mar                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority. Please allow us some time and we will get back to you soon with an update.           04:55 PM, 26th Mar                     halaalmansour                    thank you           04:55 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:56 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Homecentre  Have a wonderful day.           04:59 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928200