Subject: Ticket Assigned - Conversation with Shabbar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 12:55:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shabbar Shabbar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shabbar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 26th Mar                   Abdulqader                    Hi Shabbar, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:43 PM, 26th Mar                     Shabbar                    I have size issues with my order           04:43 PM, 26th Mar                     Shabbar                    Can i exchange?           04:43 PM, 26th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           04:45 PM, 26th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           04:45 PM, 26th Mar                     Shabbar                    Ok           04:45 PM, 26th Mar                     Shabbar                    Whay about returning products           04:46 PM, 26th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           04:47 PM, 26th Mar                     Shabbar                    Ok will give you in sumtime           04:48 PM, 26th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:51 PM, 26th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:53 PM, 26th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:55 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928166