Subject: Ticket Assigned - Conversation with Safinaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 12:41:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safinaz Safinaz                    Hello           04:10 PM, 26th Mar                     Safinaz                    My order number is 8421722258           04:10 PM, 26th Mar                     Safinaz                    I ordered this           04:11 PM, 26th Mar                     Safinaz                    And I received this!           04:11 PM, 26th Mar                     Safinaz                    Damaged and dirty base           04:11 PM, 26th Mar                     Safinaz                    I want to return it.           04:11 PM, 26th Mar                     Safinaz                    Secondly I ordered "filled cushions" but only received the covers           04:12 PM, 26th Mar                     Safinaz                    Covers only were received           04:12 PM, 26th Mar                     Safinaz                    I want filled cushions as per the description in your website           04:13 PM, 26th Mar                     Safinaz                             04:13 PM, 26th Mar                   Abdulqader                    Hi Safinaz, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:15 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:18 PM, 26th Mar                   Abdulqader                   Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           04:19 PM, 26th Mar                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           04:19 PM, 26th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:21 PM, 26th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:24 PM, 26th Mar                     Safinaz                    Hello           04:24 PM, 26th Mar                     Safinaz                    I'm here           04:24 PM, 26th Mar                     Safinaz                             04:24 PM, 26th Mar                     Safinaz                    These are filled cushions and I received only the covers           04:26 PM, 26th Mar                     Safinaz                             04:26 PM, 26th Mar                     Safinaz                    Same here           04:26 PM, 26th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:27 PM, 26th Mar                     Safinaz                    Ok           04:28 PM, 26th Mar                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.           04:29 PM, 26th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/26/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           04:30 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:31 PM, 26th Mar                     Safinaz                    Thank you.  How long before I get my refund?           04:33 PM, 26th Mar                     Safinaz                    I will return the candleholder only           04:34 PM, 26th Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:37 PM, 26th Mar                   Abdulqader                   the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:38 PM, 26th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 26th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:41 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928059