Subject: Note Added - [#5923559] Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 09:35:08 +0000

Hi ,    Bosta Help added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923559    Subject:  Conversation with User   Requester: User    Note Content:   <div style="font-family:arial, sans-serif; font-size:16px">
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<div dir="ltr">Good Morning,</div>
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<div dir="ltr">This is Menna from Bosta support, We are glad to hear from you today.</div>
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<div dir="ltr">Please note that the customer postponed the delivery through the link sent to the customer by Bosta to track her order on 22 March to receive it on 29 March.</div>
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<div dir="ltr">The order will be out for delivery on Wednesday 29 March as per the customer's request.</div>
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<div dir="ltr">We can keep the order for 8 calendar days in our branches, the maximum delivery day for this order will be (29 March).<br><br>Knowing that our delivery timing is from 10 AM to 4:30 PM maximum.<br><br>Please check the <a href="https://www.youtube.com/watch?v=Ilg8r0EbXhY" dir="ltr" rel="noreferrer">link </a>for a guiding video to reschedule the order's date, knowing that the action has to be taken before 9 PM to reflect on the system.<br><br>We will be glad to assist you with any inquiry you have at any time.<br><br>We are glad to know your opinion in the survey after the conversation regarding the service that we have provided to you, and any comment will be considered to work on it.<br><br>Thank you for choosing Bosta.<br>
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                            On
                            Sun, 26 Mar at 10:46 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Late Delivery<br>Order Date : Mar 21, 2023<br>Order ID: 2110267906<br>Tracking ID: 11140743<br>Exp Del Date : Mar 25, 2023<br>Assistance Required: Need Urgent Delivery<br>Issue Description: The order was shipped from our side on Mar 21, 2023  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br><br>Regards,<br>Abdulqader</div></div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
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