Subject: Ticket Assigned - Conversation with Natalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 15:22:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natalia Natalia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  natalia Bot:  Hi natalia, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  555363327            06:59 PM, 25th Mar                   Abdulqader                    Hi Natalia, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:01 PM, 25th Mar                     Natalia                    Hello, we purchased a perfume from one of your stores today for gift ,but they didnt give us a receipt without a price           07:01 PM, 25th Mar                     Natalia                    Is it something that the company is usually doing?           07:01 PM, 25th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           07:03 PM, 25th Mar                     Natalia                    We asked them if they give a gift receipt but they said no           07:04 PM, 25th Mar                     Natalia                    What is your return policy on perfumes?           07:07 PM, 25th Mar                   Abdulqader                   In the store, they will give an invoice for the item only.           07:08 PM, 25th Mar                     Natalia                    Yes we have that           07:09 PM, 25th Mar                     Natalia                    In case they want to change the perfume ,can they do it?           07:09 PM, 25th Mar                   Abdulqader                   All items purchased from the store can be exchanged within 14 days from the date of purchase, provided the original invoice is produced and the items are in their original packaging (if applicable) and in their original condition. This policy does not apply to toiletries, cosmetics, jewellery, perfumes, lingerie, underwear and fashion accessories.           07:10 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 25th Mar                     Natalia                    In the store they told us that they can be exchanged           07:11 PM, 25th Mar                   Abdulqader                   Our refund and exchange policies are prominently displayed in all our stores. Please check in-store for more details.           07:13 PM, 25th Mar                     Natalia                    Ok           07:13 PM, 25th Mar                     Natalia                    The point is that they lied to us ,when we ask them if it can be returned           07:14 PM, 25th Mar                   Abdulqader                   Please accept our sincere apologies for this.           07:16 PM, 25th Mar                     Natalia                    I feel that staff need to know the policies when asked           07:17 PM, 25th Mar                   Abdulqader                   Accept our apologies for this.           07:19 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:19 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:22 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923856