Subject: Ticket Assigned - Conversation with Gail Maniaol
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 14:27:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gail Maniaol Gail Maniaol                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  gail maniaol Bot:  Hi gail maniaol, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421670965 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423001952     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971545622018 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Gail, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you. Agent:  We request you to please allow us some time to check your details and get back to you, stay with us Agent:  We would like to inform you that your order 9421670965 is now out for delivery. Before attempting the delivery of your order, our courier agent will contact you at your provided number +971545622018 Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  They already call me but i miss their call Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi gail maniaol, what do you need help with? Customer:  I'm trying to call the delivery man but their not  answering Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi gail maniaol, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  971545622018 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9421670965 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423001952     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:10 PM, 25th Mar                   Abdulqader                   Hi Gail, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:12 PM, 25th Mar                     Gail Maniaol                    Hi,  my order in out for delivery today but i miss the call of the deliveryman..now I'm trying to call them but they dont answer.           06:14 PM, 25th Mar                   Abdulqader                   We would like to inform you that your order 9421670965 is now out for delivery. Before attempting the delivery of your order, our courier agent will contact you at your provided number +971545622018           06:14 PM, 25th Mar                     Gail Maniaol                    Is there any way to contact them?           06:14 PM, 25th Mar                     Gail Maniaol                    Yes they already call but i miss it           06:15 PM, 25th Mar                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:18 PM, 25th Mar                     Gail Maniaol                    Still there?           06:18 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:20 PM, 25th Mar                     Gail Maniaol                    Yes           06:21 PM, 25th Mar                     Gail Maniaol                    Will they delivery my item today?           06:21 PM, 25th Mar                   Abdulqader                   We will do our best to arrange the delivery today.           06:22 PM, 25th Mar                     Gail Maniaol                    Please..because last time my order didn't arrive           06:22 PM, 25th Mar                   Abdulqader                   Ok, sure we will do the needful.           06:24 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:27 PM, 25th Mar                     Gail Maniaol                    Thank u           06:27 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923756