Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 14:14:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:57 PM, 25th Mar                     User                    i made an order today but it was not processed successfully even though the money was taken out of my credit card           05:57 PM, 25th Mar                     User                    Sorry, Order 8421957768 was not processed successfully. Please try again or use Cash on Delivery at https://homecentre.app.link/wrv65Cdgsyb           05:58 PM, 25th Mar                   Abdulqader                    Hi Abir, Good Evening. Thank you for contacting HOMECENTRE. My name is Kader. I will be happy to assist you.           06:04 PM, 25th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8421957768 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8421957774.           06:04 PM, 25th Mar                   Abdulqader                   The payment has been captured only once from your account which is for the new successfully placed order 8421957774.           06:04 PM, 25th Mar                     User                    Ok. Will I receive confirmation of that on my phone or email?           06:05 PM, 25th Mar                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:09 PM, 25th Mar                     User                    Ok great thank you           06:10 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:11 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with HOMECENTRE  Have a wonderful day.           06:13 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923717