Subject: Ticket Assigned - Conversation with Reynaldo Santiago
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 13:17:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reynaldo Santiago Reynaldo Santiago                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:49 PM, 25th Mar                     Reynaldo Santiago                    ok           04:50 PM, 25th Mar                     Reynaldo Santiago                    hmmm           04:53 PM, 25th Mar                     Reynaldo Santiago                    ok           04:53 PM, 25th Mar                   Abdulqader                    Hi Reynaldo, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:55 PM, 25th Mar                     Reynaldo Santiago                    hi. kader           04:55 PM, 25th Mar                     Reynaldo Santiago                    regarding the. refund           04:55 PM, 25th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:58 PM, 25th Mar                     Reynaldo Santiago                    ok           04:58 PM, 25th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:00 PM, 25th Mar                     Reynaldo Santiago                    ok           05:01 PM, 25th Mar                     Reynaldo Santiago                    7384137242           05:02 PM, 25th Mar                     Reynaldo Santiago                             05:03 PM, 25th Mar                   Abdulqader                   This order Aug 29, 2022  7384137242           05:03 PM, 25th Mar                     Reynaldo Santiago                             05:04 PM, 25th Mar                     Reynaldo Santiago                    yes and i always. fllow up           05:04 PM, 25th Mar                     Reynaldo Santiago                    for cancellation           05:04 PM, 25th Mar                     Reynaldo Santiago                    but what i got from them is.  once. its not. collected in 48 hours           05:05 PM, 25th Mar                     Reynaldo Santiago                    and.   recieved. the. return. to delivery they will work on.  sending. back my. money witb in 15 days           05:05 PM, 25th Mar                     Reynaldo Santiago                    its automatically credited in my. account u til now. nothing           05:06 PM, 25th Mar                     Reynaldo Santiago                    worst thing is.    i recieved. that it was.  collected. already. but. never.  collect it.    as i cancelled it           05:06 PM, 25th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:07 PM, 25th Mar                     Reynaldo Santiago                    ok           05:09 PM, 25th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:11 PM, 25th Mar                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5921552           05:11 PM, 25th Mar                     Reynaldo Santiago                    yes  and i depend on cs words           05:11 PM, 25th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           05:12 PM, 25th Mar                     Reynaldo Santiago                    thnk you fr being nice           05:12 PM, 25th Mar                   Abdulqader                   Please note that we will contact you through your email once we get any updates.           05:13 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:13 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:16 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923495