Subject: Ticket Assigned - Conversation with ف✨
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 13:09:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ف✨ ف✨                    Hi           04:55 PM, 25th Mar                     ف✨                    I have received this order but shoes size is not okay for me is that… how can I make exchange ?           04:56 PM, 25th Mar                   Abdulqader                    Hi Faiqa , Good Evening. Thank you for contacting Max. My name is Kader. I will be happy to assist you.           04:57 PM, 25th Mar                   Abdulqader                   Please know that in order to exchange the item, you can return your Max  product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           04:58 PM, 25th Mar                   Abdulqader                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           04:58 PM, 25th Mar                     ف✨                    Because the Order is still showing processing           04:58 PM, 25th Mar                     ف✨                    Can I make return online?           04:58 PM, 25th Mar                     ف✨                    Through delivery services           04:58 PM, 25th Mar                     ف✨                    What if I want only return?           04:59 PM, 25th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           05:00 PM, 25th Mar                     ف✨                    Ok           05:00 PM, 25th Mar                     ف✨                    Embellished Slip-On Sandals with Stiletto Heels           05:01 PM, 25th Mar                     ف✨                    Black Color           05:01 PM, 25th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           05:03 PM, 25th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on 3/25/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           05:06 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:06 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           05:09 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923461