Subject: Ticket Assigned - Conversation with Kanza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 12:53:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanza Kanza                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kanza Bot:  Hi kanza, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  528014024            04:30 PM, 25th Mar                   Abdulqader                    Hi Kanza, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           04:32 PM, 25th Mar                     Kanza                    Hi           04:32 PM, 25th Mar                     Kanza                    Hi Team, I would like to bring into your notice that despite of showing FAZZA card to the supervisor while purchasing the toy but no discount applied. I always got discount of 15% upon showing fazza card on all my previous purchases.  Can you please check this on priority and let me know the reason if there is any change in policy or the person to whom i showed fazza card doesn't know how to apply that perticular discount, as it was a new store in Silicon central.   Looking forward to hearing from you.           04:32 PM, 25th Mar                     Kanza                             04:33 PM, 25th Mar                     Kanza                    There ?           04:34 PM, 25th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           04:35 PM, 25th Mar                     Kanza                    Ok           04:35 PM, 25th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           04:38 PM, 25th Mar                   Abdulqader                   Kindly provide us :  Your name:  Number Store :           04:39 PM, 25th Mar                     Kanza                    Name: Kanza Rahim           04:39 PM, 25th Mar                     Kanza                    Store number where i can find ?           04:40 PM, 25th Mar                     Kanza                    It was a new babyshop store in silicon central DSO           04:40 PM, 25th Mar                     Kanza                    Or you are asking for my husband name ? Mentioned on fazaa card?           04:42 PM, 25th Mar                     Kanza                    Are you there ?           04:43 PM, 25th Mar                   Abdulqader                   Your request has been submitted to the concerned team. We will contact you if there is any new information.Thanks for your cooperation and understanding with us.           04:45 PM, 25th Mar                     Kanza                    When ?           04:46 PM, 25th Mar                     Kanza                    Any tentative timelines           04:46 PM, 25th Mar                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.Please note that we will contact you through your email once we get any updates.           04:48 PM, 25th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:50 PM, 25th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:53 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923351