Subject: Ticket Assigned - Conversation with Leila Raffi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 16:18:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leila Raffi Leila Raffi                    Assalam alaikum           07:56 PM, 24th Mar                     Leila Raffi                    I just received an online order. Something extra came that I did not order           07:56 PM, 24th Mar                     Leila Raffi                    Also there are some items I need to return           07:56 PM, 24th Mar                   Abdulqader                    Hi Leila , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:01 PM, 24th Mar                     Leila Raffi                    I couldn't find on the website where to organize returns or mistaken items           08:02 PM, 24th Mar                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please provide us a photo Of The item.           08:04 PM, 24th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:06 PM, 24th Mar                     Leila Raffi                    Yes           08:08 PM, 24th Mar                     Leila Raffi                    The extra item?           08:08 PM, 24th Mar                   Abdulqader                   Yes please           08:08 PM, 24th Mar                     Leila Raffi                             08:09 PM, 24th Mar                     Leila Raffi                             08:09 PM, 24th Mar                     Leila Raffi                    Close up of tag           08:09 PM, 24th Mar                     Leila Raffi                    Are you still there?           08:12 PM, 24th Mar                   Abdulqader                   Please accept our sincere apologies for this However, we request you please to visit any nearby store to return the item .           08:14 PM, 24th Mar                   Abdulqader                   We really appreciate your understanding and cooperation.           08:14 PM, 24th Mar                     Leila Raffi                    Also for the other items I want to return? I have to go in store?           08:14 PM, 24th Mar                   Abdulqader                   We would like to inform you that you can only return your products to any store within 14 days from receiving the order and use your refund to place a new order. Please make sure you have the order invoice with you as it's needed in the store.           08:16 PM, 24th Mar                   Abdulqader                   If you would like us to create a return request on your behalf, we kindly ask you to provide us with the names of the products as they are on the site so that we can assist you accordingly.           08:16 PM, 24th Mar                     Leila Raffi                    I'll just go in store           08:16 PM, 24th Mar                     Leila Raffi                    That's all           08:16 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:17 PM, 24th Mar                     Leila Raffi                    No           08:17 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:17 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919571