Subject: Ticket Assigned - Conversation with Fiza Baig
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 16:16:53 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fiza Baig Fiza Baig                    Hi           07:59 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:59 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello Fiza Baig , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:59 PM, 24th Mar                     Fiza Baig                    3           07:59 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:59 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 24th Mar                     Fiza Baig                    2           08:00 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:00 PM, 24th Mar                     Fiza Baig                    1           08:00 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:00 PM, 24th Mar                     Fiza Baig                    [email-masked]           08:00 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:00 PM, 24th Mar                   Abdulqader                    Hi Fiza , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           08:06 PM, 24th Mar                     Fiza Baig                    Hi, my return item was picked up on Tuesday morning. I haven’t received an update on the next steps yet. Could you please check and let me know the status of the refund?           08:07 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           08:10 PM, 24th Mar                     Fiza Baig                    Sure           08:10 PM, 24th Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:12 PM, 24th Mar                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           08:13 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:14 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:16 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919568