Subject: Ticket Assigned - Conversation with SaNeeB maNiyAtH
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 16:00:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SaNeeB maNiyAtH SaNeeB maNiyAtH                    2           07:18 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:18 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello SaNeeB MaNiyAtH , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:18 PM, 24th Mar                     SaNeeB maNiyAtH                    2           07:18 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:18 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 24th Mar                     SaNeeB maNiyAtH                    2           07:19 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:19 PM, 24th Mar                     SaNeeB maNiyAtH                    1           07:19 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:19 PM, 24th Mar                     SaNeeB maNiyAtH                    [email-masked]           07:19 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:19 PM, 24th Mar                   Abdulqader                    Hi SaNeeB , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:20 PM, 24th Mar                     SaNeeB maNiyAtH                    Hi           07:20 PM, 24th Mar                     SaNeeB maNiyAtH                    Good evening           07:20 PM, 24th Mar                     SaNeeB maNiyAtH                    Why no one is coming to take back the return item?           07:21 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:24 PM, 24th Mar                     SaNeeB maNiyAtH                    Ok           07:24 PM, 24th Mar                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5906023.Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority.           07:25 PM, 24th Mar                     SaNeeB maNiyAtH                    Please don’t repeat this same apologies again and again!!!           07:26 PM, 24th Mar                     SaNeeB maNiyAtH                    You take it back the item or not please return my money           07:27 PM, 24th Mar                     SaNeeB maNiyAtH                    Rest is up to you. If you don’t want to take it back let it be.           07:27 PM, 24th Mar                     SaNeeB maNiyAtH                    I am fed up with following you guys..           07:28 PM, 24th Mar                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:30 PM, 24th Mar                     SaNeeB maNiyAtH                    When your team will come to collect?           07:30 PM, 24th Mar                     SaNeeB maNiyAtH                    Give me a date and time ?           07:30 PM, 24th Mar                   Abdulqader                   will update you on the same as soon as we have received further update from our concerned team.           07:31 PM, 24th Mar                     SaNeeB maNiyAtH                    I requested the return on 13/3/2023 and we are in 24/3/2023           07:31 PM, 24th Mar                     SaNeeB maNiyAtH                    Still you don’t have an answer?           07:32 PM, 24th Mar                     SaNeeB maNiyAtH                    Still you are waiting to get update?           07:32 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:34 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:35 PM, 24th Mar                     SaNeeB maNiyAtH                    This is the same you told me last Tuesday           07:35 PM, 24th Mar                     SaNeeB maNiyAtH                    You will revert me soon           07:35 PM, 24th Mar                     SaNeeB maNiyAtH                    I am not satisfied with this response           07:35 PM, 24th Mar                     SaNeeB maNiyAtH                    I want your clear answer now           07:36 PM, 24th Mar                     SaNeeB maNiyAtH                    I am staying in the line           07:36 PM, 24th Mar                     SaNeeB maNiyAtH                    I will not stop the conversation until I have the clear answer           07:36 PM, 24th Mar                   Abdulqader                   Rest assured we try our best to provide solutions to every issue in the best possible way available to us.           07:38 PM, 24th Mar                     SaNeeB maNiyAtH                    This is not the possible way, I am not getting the right service from you           07:40 PM, 24th Mar                     SaNeeB maNiyAtH                    As per Centrepoint standard return policy if a customer requested for a return within how many days will you take it back ?           07:41 PM, 24th Mar                   Abdulqader                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:43 PM, 24th Mar                     SaNeeB maNiyAtH                    Answer for my question?           07:44 PM, 24th Mar                   Abdulqader                   You have within 14 days           07:45 PM, 24th Mar                     SaNeeB maNiyAtH                    Sure ? When I submit the return request I get the message state that your delivery partner will take the return in 3-5 days           07:47 PM, 24th Mar                     SaNeeB maNiyAtH                    But now you are saying in 14 days !!! Totally misleading           07:47 PM, 24th Mar                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:50 PM, 24th Mar                     SaNeeB maNiyAtH                    Mr. Khader this is not I am expecting from Centrepoint team           07:50 PM, 24th Mar                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           07:53 PM, 24th Mar                     SaNeeB maNiyAtH                    I want an answer now           07:54 PM, 24th Mar                   Abdulqader                   We will be on touch with you and contact you on your email.           07:57 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:59 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919543