Subject: Ticket Assigned - Conversation with Hi Good Eve
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 15:48:52 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Good Eve Hi Good Eve                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi good eve Bot:  Hi hi good eve, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556264243            07:31 PM, 24th Mar                     Hi Good Eve                    0585570667 other number please           07:31 PM, 24th Mar                     Hi Good Eve                    i tried calling but not available unfortunately           07:32 PM, 24th Mar                   Abdulqader                   Dear customer, Good Evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:32 PM, 24th Mar                     Hi Good Eve                    i just need a few  questions           07:32 PM, 24th Mar                     Hi Good Eve                    hi           07:32 PM, 24th Mar                     Hi Good Eve                    lazt night went to store late shopping 12:00 am something           07:33 PM, 24th Mar                     Hi Good Eve                    and i got wrong item of foundation           07:34 PM, 24th Mar                     Hi Good Eve                    i dnt open it i got two of bottles but its wrong item due to rush will i be able to exchange it           07:35 PM, 24th Mar                     Hi Good Eve                    please kindly call me or reply here thanks           07:35 PM, 24th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:36 PM, 24th Mar                     Hi Good Eve                             07:37 PM, 24th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:37 PM, 24th Mar                     Hi Good Eve                    yes im here abdulqader           07:38 PM, 24th Mar                     Hi Good Eve                    did you see picture           07:38 PM, 24th Mar                     Hi Good Eve                    i got in in physical store but due to rush i pick wrong one will you kindly let me know if i can exchange it please thank you           07:39 PM, 24th Mar                     Hi Good Eve                    hello ? you not responding helo           07:39 PM, 24th Mar                     Hi Good Eve                    agent Abdulqader helo           07:39 PM, 24th Mar                   Abdulqader                   Kindly note you can contact or visit any nearby stores as they would be assist you in this regards.           07:40 PM, 24th Mar                   Abdulqader                   or we can escalate this issue from our end.           07:40 PM, 24th Mar                     Hi Good Eve                    will i be able to exchange in DCC branch where i bought it like 12 am lastnight           07:40 PM, 24th Mar                   Abdulqader                   We are truly  sorry we don't have information regarding the exchange Please let us know if you can visit the store otherwise we will escalate this issue with the store team           07:42 PM, 24th Mar                     Hi Good Eve                    ok thanks then i just wanna be sure of going there           07:44 PM, 24th Mar                     Hi Good Eve                    okay then thanks and good evening           07:44 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:46 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:48 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919527