Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 15:40:30 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Customer:  ? Order Status Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558372332            07:18 PM, 24th Mar                     Hi                    Hi           07:19 PM, 24th Mar                   Abdulqader                    Hi Shabeer , Good Evening. Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:20 PM, 24th Mar                     Hi                             07:20 PM, 24th Mar                     Hi                    I received only jogger pant           07:20 PM, 24th Mar                     Hi                    No fullsleave shirt           07:20 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           07:21 PM, 24th Mar                     Hi                    Okay           07:21 PM, 24th Mar                   Abdulqader                   We are truly sorry to hear that you received an incomplete items.we feel very sorry that in this instance we could not meet your expectations.           07:22 PM, 24th Mar                   Abdulqader                   We would like to inform you that a new return request has been created on3/24/23. Please note the courier partner may take up to 2 - 5  business days to arrange the collection.           07:22 PM, 24th Mar                     Hi                    No need to return           07:24 PM, 24th Mar                     Hi                    Just send my shirt           07:24 PM, 24th Mar                   Abdulqader                   We truly sorry we can not send the missing item.           07:26 PM, 24th Mar                     Hi                    Why           07:26 PM, 24th Mar                     Hi                    If I return I will loss my courier charge           07:27 PM, 24th Mar                   Abdulqader                   We apologize for the inconvenience caused Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your full products in  for your future purchases.           07:28 PM, 24th Mar                     Hi                    So what I will do now           07:29 PM, 24th Mar                     Hi                    It doesn’t  make sense for apologies           07:30 PM, 24th Mar                   Abdulqader                   we can only do a return and refund and if you want another item, then you have to place a new order online for the same.           07:30 PM, 24th Mar                     Hi                    What about courier charge           07:30 PM, 24th Mar                     Hi                    Will you back           07:31 PM, 24th Mar                     Hi                    I need to refund that           07:31 PM, 24th Mar                     Hi                    Make a credit for the next item           07:31 PM, 24th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team to check the issue asap.           07:33 PM, 24th Mar                     Hi                    I need to have refund or credit           07:33 PM, 24th Mar                     Hi                    It is not my mistake           07:33 PM, 24th Mar                     Hi                    I trust you           07:34 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates           07:34 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:35 PM, 24th Mar                     Hi                    Foresee close this issue then I will be in touch for future           07:35 PM, 24th Mar                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:37 PM, 24th Mar                   Abdulqader                   We thank you for your understanding and cooperation.           07:37 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           07:38 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:40 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919522