Subject: Ticket Assigned - Conversation with Liju Varghese
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 14:31:19 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Liju Varghese Liju Varghese                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi liju varghese, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455756521            06:22 PM, 24th Mar                     Liju Varghese                    Refund amount is less           06:24 PM, 24th Mar                     Liju Varghese                    Your refund of QAR 433.00 for order 4720715581 is on its way & will be credited in 5-7 business days.           06:24 PM, 24th Mar                   Abdulqader                    Hi Liju, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:25 PM, 24th Mar                     Liju Varghese                    Hi Kader           06:25 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:25 PM, 24th Mar                     Liju Varghese                    But the amount credited is 236           06:25 PM, 24th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR196.21) on (3/22/23) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:26 PM, 24th Mar                     Liju Varghese                    Okay           06:27 PM, 24th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR 236.78) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:27 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:28 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:30 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919435