Subject: Ticket Assigned - Conversation with Simigulaska
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 14:29:52 +0000 (UTC)

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Simigulaska Simigulaska                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  simigulaska Bot:  Hi simigulaska, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96597480458            06:18 PM, 24th Mar                   Abdulqader                    Hi Simi , Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:20 PM, 24th Mar                     Simigulaska                    I have not received my order and it’s showing delivered           06:21 PM, 24th Mar                   Abdulqader                   We can see that you are contacting us regarding your order 8416427755?           06:21 PM, 24th Mar                     Simigulaska                    I raised complaint through email as I was out of station for 2 wks           06:22 PM, 24th Mar                     Simigulaska                    Yes it’s regarding that only           06:22 PM, 24th Mar                   Abdulqader                   We request you to please allow us some time to check your details and get back to you, stay with us           06:23 PM, 24th Mar                     Simigulaska                    Sure           06:23 PM, 24th Mar                   Abdulqader                   We would like to inform you that your issue has been raised and this is your complaint number 5862572. Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:24 PM, 24th Mar                     Simigulaska                    How long you will take           06:25 PM, 24th Mar                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           06:25 PM, 24th Mar                     Simigulaska                    Thank you           06:25 PM, 24th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 24th Mar                   Abdulqader                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:29 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919431